Privacy Policy — CNN, LLC dba StayHome.Care

CNN, LLC dba StayHome.Care (“StayHome.Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what we collect, how we use it, and the choices you have—especially regarding our SMS/MMS messaging program.

Information We Collect

• Contact info: name, phone number, email, address.
• Care & employment details: scheduling preferences, service updates, role/shift info for caregivers.
• Website & form data: submissions you provide, and basic analytics/cookies (see “Cookies & Tracking”).
• Message logs: timestamps, delivery status, and content necessary to operate SMS/MMS messaging.

How We Use Information

• Provide non-medical in-home care services and related operations.
• Send care reminders, scheduling updates, and important service notices for clients, families, caregivers, and staff.
• Respond to inquiries and provide customer/caregiver support.
• Comply with legal, regulatory, and security obligations.

SMS/MMS Privacy Statement

By providing your mobile number and opting in, you agree to receive SMS/MMS messages from CNN, LLC dba StayHome.Care for care reminders, scheduling updates, and important service notices.

• Opt-out: Reply STOP to unsubscribe at any time.
• Help: Reply HELP or contact help@stayhome.care or (855) 726-0545.
• Frequency: Message frequency varies.
• Rates: Message & data rates may apply.
• No selling or sharing for marketing: We do not sell, share, or rent mobile numbers or SMS consent to third parties for marketing or promotional purposes.
• Consent records: We maintain opt-in/opt-out records in a secure system.

How We Share Information

We do not sell your personal information. We may share with service providers (e.g., secure messaging, scheduling, or IT vendors) strictly to perform services for us, under contracts that limit use to our instructions. We may disclose if required by law, regulation, or to protect rights and safety.

Data Retention & Security

We retain information only as long as needed for the purposes described or as required by law. We use administrative, technical, and physical safeguards designed to protect your information. No system is 100% secure, but we work to prevent unauthorized access, use, or disclosure.

Cookies & Tracking

Our website may use cookies or similar technologies to operate the site, remember preferences, and measure usage. You can control cookies through your browser settings; disabling cookies may affect site functionality.

Health & Sensitive Information

StayHome.Care provides non-medical in-home support. If any health-related information is handled, we safeguard it in accordance with applicable laws. For questions about how we protect sensitive information, contact us using the methods below.

Your Choices

• SMS/MMS: STOP to unsubscribe; HELP for assistance.
• Email preferences: Use “unsubscribe” links where available or contact us.
• Access/Update: Request access or corrections using the contact methods below.

Contact Us

CNN, LLC dba StayHome.Care
Email: help@stayhome.care
Call/Text: (855) 726-0545
Website: https://stayhome.care

If our website collects phone numbers (e.g., on contact or application forms), those forms will display or link to this Privacy Policy.